Installation Policy

Our Installation Policy

We are delighted that you have chosen to use Verdi for your home improvement needs. Contained herewith our some of our most frequently asked questions to help you to prepare for your impending works.

Access

Irrespective of the agreed works we would be very grateful if you could take the time to consider access to the area including ingress and egress in order to fully prepare for the works due to be carried out. Where relevant please remove any furniture, home furnishings, electronics (including alarms, door bells etc) and ornaments from the surrounding area as although our Installers take all due care this helps to limit any unnecessary damage. Where works to the property require external access please re park any vehicles in order that they are not obstructing access or could become damaged during the installation process. If in any doubt, please speak to our surveyor for clarity.

Please note that our installers are unable to remove / fit curtains, blinds, alarm systems, aerials, wires or electronic doorbells as Verdi recommends the instruction of a specialist contractor in these circumstances.

Replacement of any bricks and tiles will be matched to the best of our ability however inconsistencies in fabrication and availability of some bricks and tiles may result in a differential in the finish which is beyond our control.

Roof Coating

The area will be prepared using cleaning equipment during which it is likely that any loose or crumbling mortar will become dislodged. All repointing will be carried out to reinstate the mortar as needed to an aesthetic standard. Repointing works are guaranteed by Verdi for a period of 12 months post treatment.

Ridge tiles that have become loose will be re-bedded and repointed as may be required.

The entire visible façade of the tile will be treated using the ProPerla paint system, meaning that any easily seen edges will also be treated.

Your roof will be finished with a water-resistant paint used to protect the tiles and allow for further longevity but cannot be used in place of a replacement roof product.

Whilst the will reduce the amount of organic growth on your roof it will not eliminate this completely and thus some regrowth of moss and other plant life may occur.

Wall Coating

The area will be initially prepared by removing any flaking render or mortar. Cracked areas will be ground out and filled to create a good aesthetic finish once treatment is completed. Should you wish for further rendering works to be carried out, this can be achieved for an additional charge.

Windows, doors and any other fixtures will be protected to the best of our installers ability. It is recommended that any removable items such as lighting, signage or ornamental products are removed in anticipation of the commencement of the treatment.

Your walls will be finished with water-resistant paint which has protective and high aesthetic qualities, however this product cannot be used instead of replacement render. Any inconsistencies in the finish underneath may therefore still be visible.

Windows & Doors

Every effort will be taken to prevent damage to your decoration but on occasion this is regrettably unavoidable. Unfortunately, Verdi Home Improvements cannot accept liability to damage to wallpaper and other redecoration works. Plaster works will be made good internally to an aesthetic standard, external render will be repaired but not painted, window horns will be reinstated as required.

Trims will be used internally and externally where appropriate to allow for a double seal on all windows and door products.

Roof & Roof Trim Products

If it is noted that your property benefits from cement board, it is unknown if this product contains asbestos. In this instance it is our company standard to leave any cement board products in situ as they are a non-degradable material and offer no detriment to your roof or any works to be carried out. Unless discussed separately with our surveyor there will be no additional charge for making cement board products secure. e articles, long mission statements, company policies, executive profiles, company awards/distinctions, office locations, shareholder reports, whitepapers, media mentions and other pieces of content that don’t fit into a shorter, more succinct space.

Call us on 0116 288 4455

Why choose Verdi Home Improvements?

Best Prices!

We promise no pressure or obligation, our best price first time round with no false or inflated discounts.

Est. over 13 years

Verdi Home Improvements have been installing doors & windows since 2011.

Huge Choice

Hundreds of window & door styles and colours to choose from! To suit all tastes and budgets.

Free Home Survey

No hard sell, we promise. Ever. We will measure up, talk through your options & answer any questions you may have.

Fully Guaranteed

In addition to manufacturers warranties, all our installation work is fully guaranteed.

Our Reputation

We currently have over 270 Google & Trustpilot reviews, with an average review rating of 4.8

Genuine feedback from our satisfied customers

GOOD
Google star 1Google star 2Google star 3Google star 4Google star 5
Based on 285 reviews
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Jan Dixey profile picture
Jan Dixey
August 6, 2024
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
An absolutely amazing experience! There was no pressure on timing and once the work has started I knew I had made the right choice. Fantastic job Amazing workmen I couldn’t be happier and will definitely recommend. 💜
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Neela profile picture
Neela
July 29, 2024
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Excellent company Perfect Communication Swift and clean workmanship by qualified installers Will be using again on further home improvements
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Jude McAvoy profile picture
Jude McAvoy
July 14, 2024
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The best about. Highly recommend
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Ronnie Suttie profile picture
Ronnie Suttie
July 14, 2024
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Did my windows quality job
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Charlotte O'Mahony profile picture
Charlotte O'Mahony
July 12, 2024
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I came to use Verdi as a remedial company, instructed through Novuna. - Initial visit: pleasant chap, swift in identifying faults. - Refit installation: worked very hard to ensure no damage to the render on the property. Installation of free advertisement on my fence with no prior request for permission. - Issues post installation: 5 weeks after install crack developed on inside aspect of front window whilst the house was empty. Spoke with Dave who informed me that "glass doesn't just break, this is not a common occurrence, and has never occurred in over a year." That they had to take it from what they can physically see, that the glass was fitted for a month with no other issues reported by their supplier, that they were a fair company with better guarantees. That if they offered longer guarantees on glass, that they would be in the same situation as Safestyle - amazing really, when in his own words this has "never occurred in over a year"! That this had to be accidental damage; whilst I understand that people may pull the wool over company's eyes, I was happy to provide time stamped proof of the crack occurring whilst the house was empty. I was then told that a stone may have flicked up from the road (would be very impressive with no impact point on the glass from the outside, the crack occurring only on the inside, with a tall fence shielding the front of the property from the road, a good 11ft away). Or that other companies do not cover glass issues once they have driven away from the installation. I was provided with a replacement glass cost on a later phonecall, as they cited "accidental damage" by myself, despite the crack being on the inside of the property, no visible impact mark, and the crack starting from under the trim. I spoke with Novuna, who had taken on the guarantee from the initial installer, who then spoke with Verdi. Outcome was replacement glass as a "gesture of goodwill". Further issues arose trying to arrange a suitable date for repair. Haidyn rang me to "confirm" work booked in for the following day. Nobody had been in touch since I was provided with a cost for refit, which he said couldn't have been the case (it was!!!). I explained I wouldn't have agreed to a refit on a day that I was set to be working. The conversation was left that they would be in touch, that my availability was Monday/Tuesday or weekends if they were free. Wednesday of this week, a similar phonecall with Haidyn to "confirm" installation for the following afternoon. Luckily I was already off on preplanned holiday, but clearly they cannot follow simple instructions as to customer availability. Yesterday, I took my son to nursery first thing - imagine my shock when I received a phonecall from two workers outside my property at nine am, a good three hours earlier than the agreed afternoon! They very kindly stuck around until I could get home. They told me that I was first on their day list - how can this be when not even 24 hours earlier I was told afternoon? They confirmed once the trim was off that there was no way this was accidental damage. The crack as suspected occurred during installation and was a stress crack, as I had put to them, as the weather had warmed up. Any recommendations for this company are lukewarm at best. Initial survey and work was encouraging (the skill to refit all windows and doors without damage to the render is noted and appreciated), but beware of any post installation issues. Even presented with evidence, they will dispute any issues at their end, provide ridiculous scenarios all blaming the customer, communication will be terrible, and they will rock up whenever they feel like it. I am satisfied that the glass has been refitted at no cost to myself, but the battle to get there has honestly been a joke. I hope that the rest of the installation stays satisfactory, because I wish not to have to go through post-installation (lack of) care at Verdi again!
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Alpna Patel profile picture
Alpna Patel
July 11, 2024
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I am extremely pleased with verdi home improvements my new windows around my house look fantastic, the worker Phil has done an outstanding job he deserves more the five stars and definitely a big bonus absolutely professional work if you are looking for any work done then it's verdi home improvements
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Brian Tomlinson profile picture
Brian Tomlinson
July 2, 2024
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
These fitters know what they are doing, absolutely 💯 skilled
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Cheryl Hughes profile picture
Cheryl Hughes
July 1, 2024
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Nick did a great job on my conservatory with no problems at all. A very clean, tidy and professional job. Thank you
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Bob Brooks profile picture
Bob Brooks
July 1, 2024
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Had my roofline done by Steve and his mate, only a little job to neaten up my property and give it more kirb side appeal, they where very efficient and the transformation was amazing..and for the quality of workmanship the price was very reasonable..no pushy sales and very professional.would definitely recommend..many thanks to Steve and his team
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Elina Mieze profile picture
Elina Mieze
June 29, 2024
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Me and my husband recently had out windows and doors changed to our house. We had Verdi suggested to us by a family member praising them for their work, so I knew that we will be in touch to get a quote. From the moment that they come out to give us a qoute till the moment that they finished the work- we were very happy with the communication provided. The work was done by two lads and we are happy with how professional they have been. Clean and precise in what they do. Highly recommend 👌

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