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Statement from the Directors: Verdi Home Improvements & Online Reviews

26 Aug 2021

Verdi Home Improvements & Online Reviews. As a family run business, Verdi Home Improvements have worked very hard over the past 10 years, through extremely difficult times. Over the last 2 years we have fought to retain staff, keep our business afloat, and accommodated customer requirements. All to try to keep our reputation and brand solid. Unfortunately (like all businesses) we don’t always get it right and this shows across our multiple review platforms.

“Please don’t jump to conclusions if you see poor reviews, speak to us!”

Some reviews are false (most platforms do not work with companies to remove reviews that are false) and some are genuine. However, in most cases, there are mitigating circumstances that can be beyond our control. We are not deflecting the blame (hence why we keep our review platforms live). We accept responsibility and, in all cases, try to resolve any issues amicably. Unfortunately, try as we might, it doesn’t always work out. This can result in a poor review but in many circumstances, the full background of the project cannot and should not be published on the internet. Therefore, please don’t jump to conclusions if you see poor reviews, speak to us! We are more than happy to discuss any reviews, apparent poor experiences, and comments about our workmanship.

We take pride in our work and for every 1 poor review we have LOTS of excellent reviews. Taking all feedback as an opportunity to improve. Our dedicated customer care team are here to help you throughout all interactions with Verdi staff. It is our ambition to ensure every customer of Verdi is a happy one. We use the word ‘ambition’ deliberately, as we are not so bold as to try and convince anyone that we are perfect. But we do not rest on our laurels and are constantly striving to be better.

Please contact us anytime at customercare@verdihomeimprovements.co.uk if you are worried about reviews or if you have any issues you need to discuss.

You can leave any reviews on Verdi using Google, Trust Pilot, TrustaTrader, Yell & Facebook.

Or you can learn more about us by visiting our website here.