Customer after care at Verdi Home Improvements. Here at Verdi Home Improvements, we pride ourselves on our ability to listen. Taking on board our customers feedback and looking at ways in which our company can improve and develop is at the heart of our working ethos.
With this in mind, we created our fabulous, dedicated After Care team. Made up of two key departments; our Service Team and Customer Care.
“There are a plethora of reasons why a call back may be required…“
Mitch is our Service Manager. He also heads up a small team of experts who specialise in returning to jobs. They will fix any number of issues that have arisen at the point of installation. There are a plethora of reasons why a call back may be required. Something as simple as our ever changing British weather can have an impact on a uPVC door in a South facing location.
Whilst Mitch has not been part of the Verdi family for very long. His roots deeply plant within the Home Improvement sector. Mitch has a wealth of knowledge and experience as an installer as well as from working within manufacture. Mitch is a real asset to our team and along with our Service Engineers, is doing a fantastic job of offering a high quality after care service in the quickest turnaround time possible.
In order to support and supplement the hard work of Mitch and his team. We also have a Customer Care Department, headed up by Catherine, our Customer Care Manager. Catherine joined our team just after Easter and has already proved herself to be an integral part of the Verdi workforce. Catherine is dedicated to working hard to ensure our Customer’s happiness and is available to speak to at any stage in the installation process.
If you have had the benefit of the support of a member of our After Care team. We would love to hear your feedback, please do contact us at firstname.lastname@example.org.
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