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Important customer information relating to industry supply issues

In the wake of the pandemic, there have been some significant and notable changes to the home improvement industry, and to our business model, that we would like to take the opportunity to share with our customers.

Firstly, we would like to thank all of our customers for supporting us over the past 18 months. It is thanks to you that our company has been able to weather the storm and is still able to offer our services today. We are grateful to each and every one of you for your help, whether that be by placing an order or liking and sharing our social media posts.

As a company, we have stringently followed the guidelines in navigating the pandemic and have sought additional guidance from external bodies to ensure our conformability. We are proud of the dedication and hard work of our staff members who have gone above and beyond to ensure the safety of their colleagues and our customers during a turbulent and troublesome time.

One of the biggest challenges that we now face is providing accurate fitting dates for our customers; this is why we only offer provisional dates until your products have been physically delivered to our warehouse. Please see the below letter from the Glass and Glazing Federation (GGF) who are one of the largest bodies of trade for this sector, which further explains the situation.

As a result, we thank you for your patience and understanding; please call our offices to discuss individual circumstances on 0116 2884455.

Environmentally Top Class

Our products come top of the class when it comes to environmental credentials, they have been awarded an energy rating of A.

Smarter products - brighter future

Our products are packed full of clever features like plastic thermal reinforcements made from 100% recycled material to keep more heat in.

Certified and insured

FENSA regularly perform checks, both planned and surprise, to ensure everything we fit meets their high standards.