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Category: Reviews

Statement from the Directors: Verdi Home Improvements & Online Reviews

Verdi Home Improvements & Online Reviews. As a family run business, Verdi Home Improvements have worked very hard over the past 10 years, through extremely difficult times. Over the last 2 years we have fought to retain staff, keep our business afloat, and accommodated customer requirements. All to try to keep our reputation and brand solid. Unfortunately (like all businesses) we don’t always get it right and this shows across our multiple review platforms.

“Please don’t jump to conclusions if you see poor reviews, speak to us!”

Some reviews are false (most platforms do not work with companies to remove reviews that are false) and some are genuine. However, in most cases, there are mitigating circumstances that can be beyond our control. We are not deflecting the blame (hence why we keep our review platforms live). We accept responsibility and, in all cases, try to resolve any issues amicably. Unfortunately, try as we might, it doesn’t always work out. This can result in a poor review but in many circumstances, the full background of the project cannot and should not be published on the internet. Therefore, please don’t jump to conclusions if you see poor reviews, speak to us! We are more than happy to discuss any reviews, apparent poor experiences, and comments about our workmanship.

We take pride in our work and for every 1 poor review we have LOTS of excellent reviews. Taking all feedback as an opportunity to improve. Our dedicated customer care team are here to help you throughout all interactions with Verdi staff. It is our ambition to ensure every customer of Verdi is a happy one. We use the word ‘ambition’ deliberately, as we are not so bold as to try and convince anyone that we are perfect. But we do not rest on our laurels and are constantly striving to be better.

Please contact us anytime at customercare@verdihomeimprovements.co.uk if you are worried about reviews or if you have any issues you need to discuss.

You can leave any reviews on Verdi using Google, Trust Pilot, TrustaTrader, Yell & Facebook.

Or you can learn more about us by visiting our website here.

Customer reviews

Customer reviews for Verdi Home Improvements.

Verdi Home Improvements prides itself on delivering friendly, efficient service to all of our customers. From the first moment our sales team meets you, through to the completion of your works, Verdi makes sure you are informed throughout.

We have numerous review platforms which enables our customers to comment on their experience with our staff.

One such industry-leading platform is Trust A Trader

Customer reviews

Their 5-star trader average rating gives you a simple, honest review platform to assess our business. We have partnered with them for a number of years to allow customer reviews to be published.

Focusing on areas of importance to you (our customers) including

Initial Impression

Was the trader polite and helpful at first contact? Did they understand your work requirements and clearly explain their plans?

Cleanliness

Was work done with care, to minimise dust, dirt, and any damage to your property? Was any mess cleared up properly after?

Value

Did you feel the completed work was good value for the agreed cost? Were any products purchased by the trader appropriate in cost?

Punctuality

Did the trader arrive on time, on every day that they were carrying out work for you? Were any breaks a reasonable length of time?

Quality

Were you happy with the standard of work? Was every aspect of the job given enough attention and finished to your expectations?

Overall Opinion

Did the finished work meet or exceed your expectations or were you disappointed? Rate your level of satisfaction as a whole.

As well as “missed appointments in the last 6 month”

If you visit our Trustatrader page you will see GENUINE reviews from our customers.

4.78 out of 5 stars

Customer reviews

This shows the Verdi Home Improvements deliver an excellent service from start to finish.

We always appreciate the time it takes for people to review us, this includes good and bad reviews. Why do we mention ‘bad’? In most cases, many companies try to “HIDE” bad reviews but Verdi accepts in some cases that we may not have reached the heights of 5 stars. This is important for us to improve our business, the only way we get better is by knowing where we have gone wrong. This is why we use open platforms and do not remove poor reviews.

As you would expect though, in a very competitive market place, we are also victims of ‘false’ reviews. These could be from competitors or people who just wish to damage our business reputation.

Customer reviews